Privacy policy
PRIVACY POLICY
The Matrix Market
Effective Date: 2026 | State of Connecticut, United States
1. Introduction
At The Matrix Market, your privacy is something we take seriously. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have in relation to it. By visiting our website or placing an order with us, you agree to the collection and use of your information in accordance with this policy. This Privacy Policy applies to all customers, visitors, and users of The Matrix Market website and services, and forms part of our overall Terms of Service. We encourage you to read this policy carefully and in full before using our website or making a purchase.
2. Information We Collect
When you interact with The Matrix Market, we may collect the following categories of personal information. The first category is information you provide directly to us, which includes your full name, email address, shipping address, billing address, phone number, and payment information submitted at the time of purchase. The second category is information collected automatically when you visit our website, which may include your IP address, browser type, device type, operating system, pages visited, time spent on pages, referring URLs, and other browsing behavior data collected through cookies and similar tracking technologies. The third category is information related to your transactions with us, including your order history, products purchased, exchange requests, and any communications you have had with our support team. We only collect information that is necessary and relevant to providing you with our products and services.
3. How We Use Your Information
The personal information we collect is used exclusively for legitimate business purposes related to the operation of The Matrix Market. Specifically, we use your information to process and fulfill your orders, including coordinating shipping and delivery of your purchases. We use it to communicate with you regarding your order status, shipping updates, exchange requests, and any support inquiries you submit. We use it to send you transactional emails such as order confirmations and shipping notifications. With your consent, we may also use your email address to inform you of upcoming seasonal collection launches, promotions, and brand updates. We use automatically collected data to analyze website performance, improve the user experience, and better understand how our customers interact with our website. We do not use your personal information for any purpose beyond those described in this policy without your explicit consent.
4. How We Share Your Information
The Matrix Market does not sell, rent, trade, or otherwise transfer your personal information to third parties for their own marketing or commercial purposes. We may share your information with trusted third-party service providers solely to the extent necessary to operate our business and fulfill your orders. These service providers include shipping and logistics carriers who require your name and address to deliver your order, payment processors who handle the secure processing of your transactions, and technology providers who support the operation of our website and e-commerce platform. All third-party service providers who handle your data are required to do so in accordance with applicable privacy laws and are prohibited from using your information for any purpose beyond the specific service they provide to us. We may also disclose your information where required to do so by law, legal process, or governmental authority, or where we believe disclosure is necessary to protect the rights, property, or safety of The Matrix Market, our customers, or others.
5. Payment Information
The Matrix Market does not store your full payment card details on our servers. All payment transactions are processed through secure, industry-standard third-party payment processors that comply with Payment Card Industry Data Security Standards (PCI DSS). By submitting your payment information at checkout, you are providing it directly to our payment processor in an encrypted and secure environment. We strongly encourage customers to use secure, private internet connections when completing transactions online and to never share their payment details with any third party.
6. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data about how our website is used. Cookies are small text files stored on your device when you visit a website. We use essential cookies that are necessary for the basic functionality of our website, such as maintaining your shopping cart and processing your order. We may also use analytical cookies to understand how visitors interact with our website, which pages are most frequently visited, and how customers navigate through the purchase process. You have the right to manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website and your ability to complete a purchase. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
7. Email Communications & Marketing
If you provide us with your email address at the time of purchase or sign up to receive updates from The Matrix Market, we may use that address to send you information about upcoming collection launches, seasonal drops, and brand news. Every marketing email we send will include a clear and easy option to unsubscribe at any time. If you choose to unsubscribe, we will remove you from our marketing communications promptly and will only contact you thereafter in relation to any active orders or support inquiries. We do not send spam and we do not share your email address with any third party for marketing purposes.
8. Data Retention
We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including maintaining records of your transactions, processing any active exchange requests, and complying with our legal and financial obligations. Order and transaction records are typically retained for a minimum of 5 years in accordance with standard business and tax record-keeping requirements. Once your information is no longer required for these purposes, we will securely delete or anonymize it in accordance with applicable data protection standards. You may request the deletion of your personal data at any time by contacting our support team, subject to any legal obligations we may have to retain certain records.
9. Data Security
The Matrix Market takes the security of your personal information seriously and implements reasonable technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. Our website uses Secure Socket Layer (SSL) encryption to protect data transmitted between your browser and our website. Access to personal customer data within our business is restricted to those who need it to perform their specific role and is subject to strict confidentiality obligations. While we take every reasonable precaution to protect your data, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law.
10. Children's Privacy
The Matrix Market is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact our support team immediately and we will address the matter promptly.
11. Third-Party Links
Our website may contain links to third-party websites, social media platforms, or other external content. This Privacy Policy applies solely to The Matrix Market website and does not extend to any third-party sites that may be accessible through links on our pages. We have no control over the content, privacy practices, or data collection activities of third-party websites and accept no responsibility for them. We encourage you to review the privacy policies of any third-party websites you visit through links on our platform.
12. Your Rights
As a customer of The Matrix Market, you have the right to request access to the personal information we hold about you at any time. You have the right to request that any inaccurate or incomplete information be corrected. You have the right to request the deletion of your personal data, subject to any legal obligations we may have to retain certain records. You have the right to withdraw your consent to marketing communications at any time by unsubscribing from our emails. You have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated. To exercise any of these rights, please contact our support team with your request and we will respond within a reasonable timeframe in accordance with applicable law.
13. Changes to This Privacy Policy
The Matrix Market reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon being published on our website, and the updated effective date will be reflected at the top of this page. We encourage all customers and visitors to review this policy periodically to stay informed of how we are protecting your information. Your continued use of our website following any changes to this policy constitutes your acceptance of the revised terms.
14. Governing Law
This Privacy Policy is governed by and shall be construed in accordance with the laws of the State of Connecticut, United States. Any disputes arising in connection with this policy or the handling of your personal information shall be subject to the exclusive jurisdiction of the courts of the State of Connecticut.
15. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which The Matrix Market handles your personal information, please do not hesitate to contact our support team. We are committed to addressing all privacy-related inquiries promptly and transparently, and will respond to all requests within 2–3 business days.
The Matrix Market — Connecticut, United States